Concepts of supportive communication and supportive listening

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Concepts of supportive communication and supportive listening

Discuss how salience influences the selection of perceptual information. Explain the ways in which we organize perceptual information.

The Communication Blog: Communication Strategies: Listening Stages

Discuss the role of schemata in the interpretation of perceptual information. Perception The process of selecting, organizing, and interpreting information.

This process, which is shown in Figure 2. Although perception is a largely cognitive and psychological process, how we perceive the people and objects around us affects our communication.

We respond differently to an object or person that we perceive favorably than we do to something we find unfavorable.

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But how do we filter through the mass amounts of incoming information, organize it, and make meaning from what makes it through our perceptual filters and into our social realities? Selecting Information We take in information through all five of our senses, but our perceptual field the world around us includes so many stimuli that it is impossible for our brains to process and make sense of it all.

So, as information comes in through our senses, various factors influence what actually continues on through the perception process. Fiske and Shelley E. Taylor, Social Cognition, 2nd ed. Selecting The first part of the perception process, in which we focus our attention on certain incoming sensory information.

Think about how, out of many other possible stimuli to pay attention to, you may hear a familiar voice in the hallway, see a pair of shoes you want to buy from across the mall, or smell something cooking for dinner when you get home from work. We quickly cut through and push to the background all kinds of sights, smells, sounds, and other stimuli, but how do we decide what to select and what to leave out?

Salience The degree to which something attracts our attention in a particular context. The thing attracting our attention can be abstract, like a concept, or concrete, like an object. Or a bright flashlight shining in your face while camping at night is sure to be salient.

Concepts of supportive communication and supportive listening

The degree of salience depends on three features. McGraw Hill, We tend to find salient things that are visually or aurally stimulating and things that meet our needs or interests.

Lastly, expectations affect what we find salient. Creatures ranging from fish to hummingbirds are attracted to things like silver spinners on fishing poles or red and yellow bird feeders.Start studying 8 Principles of Supportive Communication.

Learn vocabulary, terms, and more with flashcards, games, and other study tools. Supportive communication focuses on specific events or behaviors, avoiding general, extreme, or either-or statements. Specific statements avoid extremes and absolutes.

The more specific a statement, the more effective it is in motivating improvement.

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Listening Effectively. In a Nutshell Almost everyone sincerely believes that he or she listens effectively. Consequently, very few people think they need to develop their listening skills. Apr 29,  · Listening is actually a complex of processes and skills and so it’s convenient to divide the listening process into stages or steps.

This is a five-stage model and seems to get at most, if not all, of the essential listening processes and, more important, enables us . 1 Team Awareness: Improving Workplace Communication Module 5 Improving Workplace Communication Participants will: • Identify norms and responsibilities in workplace communication • Identify and reduce blocks to effective listening • Understand role of informal communication (the grapevine) in the work setting.

Get a powerful insight into the way communication works and improve your confidence when interacting with people. This is a practical day, filled with exercises, games and discussion.

Communication and Perception